Frequently Asked Questions

Let's IDentify your specific needs

How may we be of assistance to you?

Select a category below

Custom Screen Printing

Do you need custom artwork?


  • ​​​​​​We have an in house graphic design team waiting to serve you.
  • We include basic custom artwork with order commitment for free!
  • Intricate, detailed artwork fees are rated based on time at $25.00 per hour.




Do you have your own logo or artwork?


  • You can upload artwork to our website.
  • If it needs tweaking, we will provide this service for free!




How long does it take to produce my order?


  • Normal turnaround time is 2 business weeks.

  • Rush orders are available upon request.




Are there any screen or film charges?


There are NO screen or film charges to our customers.




How do I get a quote?


  • Fill out the quote sheet on our website,

  • Email your request to sales@identityimprintedapparel.com

  • Give us a call @ 859-342-5300.




How do I place an order?


  • Online Store

  • Email order to sales@identityimprintedapparel.com

  • Call us @ 859-342-5300

  • Stop in @ 812 Russell Street Covington, KY 41011





Custom Embroidery

Do you charge a digitizing fee for embroidery?


Yes, the digitizing fee for embroidery is $50.00.




How long does it take to produce my order?


  • Normal turnaround time is 2 business weeks.

  • Rush orders are available upon request.




How do I get a quote?


  • For a quote: Fill out the quote sheet on our website,

  • Email your request to Donna @ dherzog@fuse.net

  • Or give us a call @ 859-342-5300.




How do I place an order?


  • Online Store

  • Email order to sales@identityimprintedapparel.com

  • Call us @ 859-342-5300

  • Stop in @ 812 Russell Street Covington, KY 41011





Shipping Details

How much do you charge for shipping?


Free Shipping is included in your order for orders over $100!




What is my merchandise shipped in and how will it arrive?


It is delivered in unmarked boxes with detailed labels.




How is my apparel packed?


Every shirt order is neatly folded and stacked by size.




How is my non apparel items packed?


Each item is packed with care and accuracy.




How long does it take to produce my order?


About 2 weeks.





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